New Clients FAQ

Frequently Asked Questions

How To: Log in to the Customer Portal

Step 1:

Navigate to the customer portal page here:

https://wagntailsmi.gingrapp.com/front_end/index

From here you have the option to log into your current Gingr account or create a new profile.

If the business has created the profile on your behalf: You would choose the option to sign in with your email address or phone number. You will be prompted to create your own unique password for future logins.

If you do not yet have a customer profile with Gingr: You can create one from this page by choosing the “not a current customer link”

This will bring you to the required forms to fill out for the pet parent and pet profiles as well as allow you to set your password.

How To: Reset your customer profile password

Step 1:

Navigate to the Customer Portal page  » Forgot Password » Continue.

Step 2:

Check the email address associated with your account for the password reset link.

From there you will click the “set password” option. Once reset you can then log into the customer portal with your new password.

How To: Reset your customer profile password

Step 1:

Navigate to the Customer Portal page Reservations » Request services.

Step 2:

Choose a date, reservation, and any service add ons and save! Below is a visual guide for this process

How To: Upload Vaccination Records

Step 1:

Navigate to Other Links » Upload Files.

Step 2:

Drag and Drop your file to the Upload Area » From there the facility will review and confirm the vaccination. You can also single-click the “Drop files here to upload area” to pull up your files and search.

Ready to get started?

Get Started

Contact us to get started

New Client Info

First steps for new clients

Pin It on Pinterest

Share This