Wag ‘N’ Tails was founded on a basic principle and goal : ‘We will strive to reduce the number of dogs given away or euthanized due to preventable and treatable conditions.’ Over the years, while we always kept this mission alive, we also added many additional services to accompany pet parent’s needs. From grooming to boarding and play & train services, we offer almost any dog-related service you can think of. While we are thrilled to have these additional offerings, we are excited about a new revamp and focus on the thing we do best: training.
The Phones
Currently, our work, team, and business are in a growth phase. It’s exciting, invigorating, and honestly with this growing phase, has come growing pains. And we know the biggest pain for you (and us), has been the phones. So that has changed. It may not be perfect yet, but your continued feedback will help us continue to improve. Currently, we are keeping up with the influx of calls the best we can and we will return your message within 24 hours. On the weekends, we appreciate 72 hours to get back with you.
We know your time is valuable, so we are making it easy for you to request an appointment at any point during your busy day using our Reservation Request App which can be found on the top right corner of our website.
This convenience allows us as trainers to spend time working and talking with those crucial time-sensitive pet parents. The ones whose dog may have acted out and bit at someone or another dog. The family with a new baby whose dog is overstimulated or nervous. Those cases we at Wag take on that truly can be a tipping point to the pet parents. The training and time that go into these dogs can mean the difference between a happy life or a surrendered dog. Some of the calls we take are heartbreaking or require a significant amount of guidance and time. Many times, this is when you are being routed into our voicemail system and we just don’t want to inconvenience or frustrate you by missing your call!
The Reservation Request App
For service appointments, it’s truly best that you use the reservation request on our website or even shoot us an email to info@wagntails.net.
The downloaded Itunes app we begged liked dogs for you to download previously had too many glitches, this is why we are so excited to announce our NEW software which offers a much more user-friendly app, freeing up your time on the phone and ours as well! Plus this gives us more time to see you in person, which we love! This new feature will be included with our NEW and EXCITING SOFTWARE, read on!
Our Birthday Present – New Software!
We are thrilled to announce that we are switching to an AMAZING new software called Gingr. You will be able to access all your dog’s information, report cards, and even pictures; all through your account on the app. This platform can even text us (and we can respond!) plus you can conveniently add your reservation to your calendar, make payments, upload updated health records and SO MUCH MORE! Consider this Wags birthday present. We are SO PUMPED to be offering this to you and our teams, which ultimately is a present for the dogs since everyone will have more time to play and train!
In the coming weeks, we will be rolling this out and transitioning to this software, so watch out for these exciting changes and announcements!
As always, we thank you for your feedback and appreciate your patience as we continue to grow and accommodate your needs and requests. At Wag, we are dedicated to our mission of reducing the number of dogs given away or euthanized due to treatable and preventable reasons. We are thrilled to have you on our team as we continue this journey. Let’s make a difference. Together.
[author] [author_image timthumb=’on’]https://wagntails.net/wp-content/uploads/2020/02/author-image.png[/author_image] [author_info]About the Author Christine Fox, APDT, CTDI and a Pet Sitters International member, is the founder of Wag ‘N’ Tails Dog Activity Center with two locations in Michigan. She has been involved with many pet dog trainer certification initiatives, all based on learning techniques that involve humane practices and the latest in scientific research. Christine also raised a service dog for Paws With a Cause and plans to train her newest pup in therapy work. Through her work with dogs and their parents, Christine has developed many happy and healthy relationships with both humans and dogs in the community.[/author_info] [/author]
