Rules & Policies
PLEASE NOTE: The staff should be alerted to any changes in your dog’s behavior or physical condition. Examples would include: loose stool, recent surgery, vomiting, changes in medication, lumps, bumps, etc.
If your dog isn’t feeling well please call the office and cancel your scheduled visit. If the office receives two parent calls with similar symptoms, a notice is put on the counter and emails sent to notify. Dog school is just like human school! Typically veterinarians see dogs for “back to school” sniffles when the weather changes. When humans aren’t feeling too good, this is typically when our dogs need to stay home also. For the protection of all our guests there are no exceptions to this rule.
Dogs must wear a snap or quick release collar with identification. Please note: Wag ‘N’ Tails does not allow any type of metal collars in any of our programs. We also remove all equipment including buckle collars and use quick release, labeled tab bands for safety reasons.
Dogs should be generally healthy and must be up to date on all health requirements. Bordetella is normally administered once a year, although when providing regular interaction with “dog friends” you should consider an update every six months. Stool exams must be current and negative every year in order to continue care. We are hoping to see a change soon in the healthcare industry so we can make exceptions to these rules. For example, if your dog is titer tested, this is perfectly acceptable.
Female dogs must be spayed at 6 months and male dogs must be neutered at 9 months in order to participate in our boarding and recess programs. We will make exceptions with regular communication with your veterinarian to ensure physical and behavioral safety.
During flea and tick season, all dogs must be on a scheduled flea/tick preventative.
Dogs should be non-aggressive, and not food or toy protective. Our staff of trainers has the right to dismiss any dog based on misconduct or aggressive behavior of any kind at any time. NO EXCEPTIONS. Any type of uncontrollable or aggressive type behavior will be determined at the discretion of the staff and private lessons will be encouraged.
Just as there are certain types of people who prefer not to be in groups, it’s not uncommon to find the same in dogs. Not EVERY dog is cut out for this type of group interaction program, if we find that your dog is not comfortable in any way due to fear, anxiety or of course aggressive type behavior he/she will be dismissed because we know this is what’s in your pet’s best interest.
We take pride in being honest with our pet parents at Wag ‘N’ Tails. Our clients compliment us on this fact daily.
We will not have a dog stay with us if they are overwhelmed or uncomfortable. The pet parent will be encouraged to schedule a private consultation with our behaviorists to determine which program would be better, or if there would be a dog care center offering a different type of service locally that we would recommend for that type of dog and his/her behavior or personality traits. For example, some dogs do better in an outdoor type of environment, some are better with in home pet sitters due to their age, etc. We don’t take it personally if things don’t work out, nor should you. We have other services that may better suit your needs and work closely with lots of great places locally to make sure your pet is receiving the type of care suited to his/her personality and/or activity level.
Hold Harmless Waiver
All pet parents are required to sign a hold harmless waiver and fill out a detailed pet profile. Our waiver clearly states that you are financially responsible for your own pet and any accidents or injuries inflicted upon another dog in our care. The waiver also states that you have followed all Wag ‘N’ Tails rules and regulations, your dog is fully vaccinated and is non aggressive. If your dog has ever bitten anyone or anything you are not a candidate for our daily interaction programs, although you inquire about training services.
Accidents can happen
If your dog inflicts injury upon another, you will be financially responsible. No exceptions. This is part of the risk taken with this type of service. We rarely have incidents, but when we do everyone works together for the safety and recovery of the pet injured. We work closely with several local veterinarians when needed and your waiver will explain clearly to reduce confusion.
We do not allow dogs to only board with us occasionally. For this reason, we REQUIRE a visit every six months for our boarding dogs so that we can be alerted to any behavior changes, changes in age can sometimes mean changes in medications, physical abilities, etc.
In order for our guests to feel and remain comfortable with us, it’s imperative that they visit us for bonding purposes more often than only when you travel. Otherwise, your dog will associate coming to Wag, means you are leaving. We want your dog to look forward to coming to see us! We are not a “kennel” and we’re proud of that fact. We offer a five hour refresher visit after 6 months at no charge as a thanks to you from your dog to become reacclimated!
Please allow your dog to eliminate before entering. The designated area for our clients is located in front of the building. Our staff will clean up after your pet for your convenience.
Please allow an attendant to bring your dog back to the activity room when you arrive. For training and safety purposes only staff members are allowed beyond the play and training room entrances.
Please keep your children close to you at all times. Some of our dogs can get a little over excited when “company” arrives and we want to prevent any accidental scratches or injuries from occurring.
If you cancel 7 days prior to boarding we will give a full deposit refund.
If you cancel between 3 and 7 days prior to boarding we will credit your Wag account the amount of the boarding deposit.
If you cancel with less than 2 days prior to boarding all boarding deposit will be forfeited.
What to Bring
Wag ‘N’ Tails provides everything our guests could want or need at our “dog house.” We just ask that you provide the following, always clearly labeled with your dog’s first and last name:
We do not want to upset your dog’s usual feeding routine by feeding a different food, this can cause an upset stomach and/or anxiety. Please provide the following:
Your dog’s meal(s) separated and designated by meal. Otherwise, please include your scooper that you use at home if you choose to bring your dog’s bag of food in a large bin. This method is prefered for boarding stays over three nights.
Please don’t forget a snack or training treats for every visit. Some of our dogs have sensitive stomachs or allergies and most of our “kids” work best in training with a special reward.
We provide bedding and pillows for those who are not “chewers.” We encourage you to bring your dog’s bedding from home, although be sure that the item is machine washable and/or replaceable.
We also ask that you bring a scent filled item for our overnight guests at bedtime. As long as what you bring is washable and safe. It sounds silly, but the dogs do notice and enjoy when we hand out their stuffed animals, blankets, pillows, etc, when it time for bed!
For safety reasons, we use certain types of toys that are easily disinfected, safe and veterinarian recommended in our activity rooms. Although, if you wish to provide one “scent filled” fleece toy (labeled) for bedtime, this is acceptable.
Be sure you clearly label the dosage and frequency of the specific medicine to be administered. Please be aware of the additional fees for medicine administration. Our staff is certified through Wag ‘N’ Tails and Wilson Veterinary Hospital in health and safety and also medicine administration. Tracking medicine administration properly is imperative. We chart and track medicines very carefully and treat this service very seriously. Some dogs may be turned away and suggested to board with their veterinarian if diabetic, geriatric, etc.
Sorry, for safety reasons we do not board dogs over the age of 13. Young puppies are eligible to stay with us as long as they meet the health requirements.
Ready to get started?
All guests must complete and submit the Pet Profile and Hold Harmless Documents.
- Step 1: Please call our office at 1-586-781-6400 and introduce yourself so that we can add you into our system.
- Step 2: Please complete each of the forms below to get started!